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If you are thinking that customer service is not important, think again. There are many benefits when a company invests in providing excellent after-sales service to its clients.
For a business to succeed, it has to provide a high level of customer service as this reduces churn (this is especially important for SaaS companies)
Companies who take care of their customers after the sale have highly satisfied customers who are more likely to purchase again and refer their friends and family.
Sales can also increase as customers are now inclined to try out the companies other products and services as well.
The brand image of a business is enhanced and its reputation can now stand up to challenges it will face when issues arise.
Now that we know the importance of customer service for business, you may want to consider a career in customer service.
It’s not easy to engage one on one with customers, the job requires specific talents and qualifications.
Number one on the list of qualities you must have is patience, next is emphatic listening and lastly, problem-solving skills.
Being a remote customer service agent adds a different dimension compared to dealing with customers face to face.
Some agents prefer interaction via phone or computer, especially when dealing with irate customers.
Your job may include dealing with complaints and providing more details about a companies products and services.
You are expected to do this independently and with minimal to no supervision.
Companies that hire remote customer service agents provide the needed training and you can apply even if you have little to no experience with the tasks.
Majority of employers only require a high school degree while there may be some cases where college degrees are preferred.
You need to be proficient with basic technology and computers. Training is given to handle email, live-chat and whatever communication platform the employer uses for customer engagement.
Expect to handle conflicts often so you must possess the ability to maintain composure under stress.
A great benefit of working as a remote customer service agent is having to work in your own dedicated home office.
All you need is a quiet workspace that is free from interruptions and technically equipped to handle phone calls, email and chat.
Jobs as customer service agents are on the rise and are expected to grow by 10% in 2024 based on stats from the Federal Bureau of Labor Statistics.
If you feel like a career in customer service is for you, we have good news for you. We have gathered together the best customer service opportunities from the top job boards around the web.
We have the latest remote jobs from NoDesk, Dribble, GitHub, Remote.co, JustRemote, We Work Remotely, Stack Overflow, Remote OK, and Remotive.
Visit us at Work From Home Jobs where finding work at home jobs is quick and easy.