Note: This position is only available to candidates residing in the United States. Applicants must be authorized to work in the United States.

About Us:

Lilium Company is seeking a highly skilled and customer-focused Remote Customer Service Representative to join our team. As a customer service expert, you will provide exceptional support to our customers via phone, email, and chat.

Job Summary:

We're looking for a friendly, patient, and empathetic customer service representative to work from the comfort of their own home. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and concerns in a timely and professional manner
• Provide product/service information and solutions to customers
• Utilize CRM software to manage customer interactions
• Meet or exceed customer satisfaction and productivity targets
• Collaborate with internal teams to resolve customer issues
• Stay up-to-date on product knowledge and company policies

Requirements:

• 1+ year of customer service experience
• High school diploma or equivalent
• Excellent communication and problem-solving skills
• Ability to work independently in a remote environment
• Reliable internet connection and quiet workspace
• Proficiency in CRM software (e.g., Salesforce, Zendesk)
• Ability to work varied shifts, including evenings and weekends