Company: Recruiter Career Hub
Job Type: Telecommute
We are seeking a remote professional who is intelligent, trustworthy, organized, and ambitious to fill the positions of Collections Operations Service Manager and Customer Support Representative. The ideal candidate should be someone who is seeking responsibility in a high-growth business environment and is a strong team player that thrives in a fast-paced setting. This role is perfect for someone who is responsible and takes pride in completing tasks. Why not supplement your earnings by working from home and remotely?
Working with us will provide you with the opportunity to advance your career by overseeing and managing all aspects of the company's financial and collections operations.
In this position, your responsibilities will include resolving outstanding bills and collecting payments from customers who have outstanding balances with the company. You will also serve as a liaison between customers and the company, assisting with the recovery of overdue payments and addressing customer complaints through clear and open communication. This position is open for both full-time and part-time roles and allows for remote work within your respective time zone.
!. Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
!. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
!. Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt.
!. Communicating with the sales and accounting department to maintain accurate and updated information on client accounts and payments.
!. Contacting customers to inform them of delinquency, encourage on-time payments, and set up payment plans that can facilitate good credit.
!. Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.
!. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
!. Strong communication and problem-solving skills
!. Ability to multitask and regularly respond to emails
!. High school diploma or equivalent
!. Conflict resolution and de-escalation skills
!. Comfortable sitting and speaking for long periods of time
!. Must be 25 years of age or older.
!. Must be proficient with basic PC skills.
!. Must have an internet connection.
!. Basic English written language.
!. Basic English spoken language.
!. Computer with internet access and respond to emails in a timely manner.
!. A quiet working area away from distractions and follow the company's instructions.
!. Must be able to work independently and get the job done.
!. Desire to learn skills to successfully work from home.