DUTIES AND RESPONSIBILITIES:

• Handle clients’ inquiries using various channels (live chat, email and telephone)
• Respond to customers queries in timely and efficient manner
• Perform personal clientele analysis and take actions as required
• Manage clients’ inquiries appropriately and ensure that high level service is provided
• Promote available products and services to the clients
• Develop and maintain meaningful relationships both with potential and existing clients
• Cooperate effectively with the other departments
• Contribute to team effort by achieving targets (KPIs) set
• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Korean, both oral and written. Fluent in English (at least B2 level)
• Degree in Business or any related field
• Computer literate with sound knowledge of Microsoft Office package
• Previous Customer service experience from the financial services industry will be considered as an advantage
• Excellent communication skills with the ability to negotiate and persuade
• Comfortable communicating with the clients using various channels
• Ability to multitask and maintain a high-level of organization
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.