As we continue to partner with global brands – and their consumers, we are on the hunt for Insights professionals with expertise in different cultures and languages.
We are keen to speak to you if you have business fluency (written and spoken) AND a strong cultural understanding in French, German, Mandarin, Portuguese (Brazilian), Spanish (Latin American), or Korean. Experience in insights and consumer research is also key for some roles.
We have freelance/part time and full-time opportunities available to work with our teams based in the USA. Whilst for freelance projects you could be based from a range of locations, you will need to be able to work on US time zones. For full time opportunities you would need to be based and authorized to work in the US.
In the Role
You will bring your cultural and language expertise to our work – helping our teams and clients deepen their understanding of consumers and markets in these different countries.
Supporting client teams, you will be responsible for tasks that might include (varies by role and dependent on experience):
- Written facilitation of our online communities – bespoke to our clients and markets. Engaging community members, steering discussions, probing consumer comments to drive relevant insights.
- Designing and consulting on research activities that answer different client briefs, considering which approaches will work best in the culture and community you are working with. You will bring new methodologies, influences and perspectives to elevate the work.
- Conducting qualitative and quantitative analysis.
- Crafting clear recommendations and implications in professional reports and client facing documents to help tell the story.
- Moderating in-depth interviews and focus groups (remotely and in person in time).
- Translating activities and results.
- Liaising with clients as needed.
- Small admin tasks that must be done in-language (i.e., programming and QA of activities).
Our teams work across a range of countries and sectors from healthcare providers working on next generation therapeutics to big tech navigating a changing world. Recent projects include:
- Updating the brand strategy for an international fast-food chain in order to win back a key customer base.
- Uncovering and understanding the psychology behind consumer decision making and cognitive bias as our clients develop and deliver new products, including emerging payment technologies.
- Helping an insurance company determine the brand identity for a new financial wellness app.
What you’ll bring
As part of bringing your full self to work, you will have a proven track record and experience across these areas that are critical to success in the role:
- Business fluency (written and verbal) in French, German, Mandarin, Portuguese (Brazilian), Spanish (Latin American), or Korean. You must be able to communicate with our clients and their consumers in these languages.
- Cultural knowledge of the language, country(s) where it is the primary language, any associated customs. This role isn’t just translation. We are looking to those who have a deep understanding of what it is like to live and work in the countries and cultures where these languages are spoken.
- Understanding and passion for brands and consumers - how they interact and impact each other.
- Experience in consumer insights for some roles is essential.
- You must be able to communicate fluently in written and spoken business English as well.
- Intellectual curiosity and a desire to learn.
- A team player, highly organized, flexible communication skills – all of which will support your success in a fast paced, and ever-changing environment.
About C Space
Our clients call us their customer agency.
We create rapid insight and business change, putting customers at the heart of companies and solving problems from the customer's perspective. We keep our clients relevant by building real, ongoing relationships with customers that in turn help them deliver superior experiences, launch successful products and build loyalty. Our customized approaches are tailored to specific business needs and include online insight communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting. We do this for many of the world's best-known brands – like Bose, Jaguar Land rover, Ikea, MetLife, McDonalds, and more – to create "Customer Inspired Growth".
We are passionate about our people and proud of our culture. We co-created a set of values to ensure that we are delivering fantastic work, continuing to learn and developing and building a high-performance culture which creates opportunities for those who work here:
- I've got this: taking responsibility, doing what we say we will
- Only accept awesome: delivering high quality work that we are proud of and has impact
- Show the love: celebrating successes and ensuring everyone has a voice
- Do what scares you: challenging ourselves, taking risks and learning more
- Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas"
- Open up and listen: listening first and fully before we respond or react
- Find what fascinates: being passionate about the world and our clients' worlds
- We before me: putting the team first
- Leave your mark: everyone has an opportunity drive change in our business and for our clients
C Space is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.
To learn more, visit www.cspace.com or follow us on Twitter @CSpaceGlobal and Instagram @c_spaceglobal.
C Space is a part of DDB, a division of Omnicom Group Inc. We are headquartered in Boston, with offices in London, New York and San Francisco. Currently working remotely across the US we are planning what the future of work looks like for our company.